The role of a digital marketer is not new; it’s long been an essential component of marketing for most businesses. Having the resource to keep your digital marketing momentum is one thing but having someone who knows the what, why, when, where, who and how of digital marketing is another. There are two things that make a good digital marketer: …
The Open University recently conducted research into the impact of the Apprenticeship Levy one year on from its launch. The results are quite startling in terms of the amount of money that has yet to be claimed and that companies are not using for creating staff apprenticeship training. Contact Centres have the perfect environment, needs and staffing to take advantage …
The customer service industry is a long way from the call centre of old and the evolution of modern contact centres is having a dramatic effect on the quality of customer service. The need for employees that want to make careers in organisations where they excel at customer service and gain progression has never been higher. The issue of retaining …
